I love Soda.
(I grew up
calling it "pop" but somewhere in my teens I decided "soda"
sounded more sophisticated.)
(I'm sure you
care)
With the price of
soda going up
(I refuse to
spend more than $2.99 for a 12-pack)
I was delighted
to receive a SodaStream for Christmas.
(thanks Mom!)
Unfortunately,
when I opened the box it was missing the 12-pack Taste Sampler (the soda
flavoring.)
BUMMER!
I thought about
returning it to the store but decided to e-mail the company to ask if they would
just send me the Taste Sampler instead. I e-mailed SodaStream on Christmas Day and received this
reply just a few days later.
Dear Christine,
We apologize for the
inconvenience. We went ahead and shipped out a new Sodamix Variety 12 sample pack
and a MyWater 3 pack to you. Your
order number is XXXXX, we would like to
inform you that this order will not be delivered until the week of January 16th
due to our year-end inventory. Once this order leaves our warehouse you will be
notified with tracking information. If you have any questions please contact
our customer support line at 1-800.XXX.XXXX, representatives are
available to assist you 24/7.
Thank you
"K" (I
changed the name)
SodaStream Customer Support
I LOVE customer service such as this! (It
makes me want to tell the world...or at least post about it.)
Today, January 11th (ahead of schedule) I
received this package on my doorstep:
It included the 12-pack Taste
Sampler...
and also the bonus mywater 3-pack
Immediately, I got out my SodaStream and easily followed the directions...
(try not to focus on the folded clothes
and junk in the background...the kitchen table is my catch all during the day)
and made my first
batch of Soda Water!
I added 1/2 t. of
the raspberry flavor "mywater" sample to my soda and it
turned out great.
It was just what
I wanted. Bubbly soda water with a light but not too sweet raspberry
flavoring.
Tomorrow I'll try
one of the actual soda flavors.
(SodaStream did not influence this blog post in
any way other than by their spectacular customer service. I had a great
experience with them and simply wanted to share.)